Q: What method of payment do you accept?
A: MovementConnection gladly accept VISA, MasterCard, and Discover. Money orders or personal checks are accepted; please contact a MovementConnection representative toll-free at (877) 326-2300.
Q: I would like to place an order however I’m not sure what size I need what should I do?
A: Please note that sizing charts are a guideline and do not guarantee a fit. You are always welcome to call MovementConnection customer service toll-free (877) 326-2300 for sizing assistance – refer to the sizing charts to know what measurements to have readily available.
Q: Can I expedite my shipping?
A: Absolutely! Please follow the link for shipping options. Shipping Policy
Q: How do I change my shipping method after I placed my order?
A: Please call MovementConnection at (877) 326-2300 and a customer care representative will modify your order.
Q: I placed an online order and realized I gave an incorrect shipping address, how do I change it?
A: Please call MovementConnection at (877) 326-2300 and a customer care representative will change it for you.
Q: How do I change or cancel my order?
A: Please call MovementConnection customer service toll-free at (877) 326-2300.
Q: I just placed an order, when will I receive my package?
A: MovementConnection knows you are excited to receive your package, please see the shipping policy for general guidelines.
Q: How do I track my package?
A: Once your package has been sent out, you will receive an email notification along with a tracking number from either UPS or USPS that can be used for e-tracking.
Q: I received a call that my item is on backorder, what do I do now?
A: Please call MovemtConnection at (877) 326-2300 and we will find you a suitable substitution.
Q: Do I need to sign for my package?
A: Please be advised that UPS orders may be shipped “signature required” in accordance with UPS policies and procedures.
Q: I want to return my purchase, what do I do?
A: MovementConnection does understand that at times returns are necessary; please see our return policy so that we can better assist you.
Q: How long does it take for me to get a refund?
A: Returns are processed on a daily basis. Please refer to the MovementConnection return policy for further information.
Q: Is your site secure?
A: Yes! MovementConnection shares your concern of safety of your personal information. We use in the latest in security systems to protect your personal data and credit card information from unauthorized access.
Q: Do you have a catalog?
A: MovementConnection currently has praise wear catalogs available; please email us your requests along with your name, address and name of your church or studio.
